Who We Are

Simplicity is the Ultimate Sophistication


Unlike consulting firms or marketing agencies, we don’t use trendy buzzwords, complex models, or one-size-fits-all approaches when dealing with our clients. We utilize a collaborative and visual approach to help our clients create and retain customers by identifying what their customers value and experience.

We believe that well done is always better than well said. Our practical experience in working in a variety of product and service related industries, combined with our professional business and design expertise, enables us to execute meaningful transformations that improve our clients’ organizations.

The Team


James Grieve

Partner

James has 20 years of business experience leading teams, managing projects, and consulting organizations on strategies related to business development, marketing, client relationship management, and business planning. James began his professional career in the gaming industry and has worked in manufacturing and consulting for small and medium sized businesses. James has an MBA from Royal Roads University, and is also a Certified Management Consultant (CMC), and a Certified Sales Professional (CSP). James has a keen interest in personal development and community involvement, and volunteers his time by mentoring business students and aspiring entrepreneurs.

Sean Shepherd

Partner

Sean has extensive experience in design, project management, integrating and managing technology, communications, marketing, and strategic planning. Sean’s skill set includes visual design, interaction design, user experience design, and customer experience design and is a Certified Usability Expert (CUA), Information Architect (IA), and Customer Experience Professional (CCXP). Always committed to furthering his education, Sean is continuing his studies with a Masters in Information Design and Strategy through Northwestern University where he is writing his thesis on Experience Design.

Member Associations

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Create Memorable Experiences For Your Customers

Get in touch today to discuss how Customer Experience Design can dramatically improve your bottom-line.

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Check out our Blog for interesting Customer Experience Design stories, articles, and customer experience fails!