Who We Are
Simplicity is the Ultimate Sophistication
Unlike consulting firms or marketing agencies, we don’t use trendy buzzwords, complex models, or one-size-fits-all approaches when dealing with our clients. We utilize a collaborative and visual approach to help our clients create and retain customers by identifying what their customers value and experience.
We believe that well done is always better than well said. Our practical experience in working in a variety of product and service related industries, combined with our professional business and design expertise, enables us to execute meaningful transformations that use the design process to improve our clients’ organizations.
He is a a Certified Usability Expert (CUA), Information Architect (IA), and Customer Experience Professional (CCXP), who uses design thinking, service design, and customer experience design methods to help his clients design and implement consistently exceptional experiences – based on profound customer understanding, effective visual design, and key interactions – to make the difference between a loyal, repeat customer, and one who gives up and moves on to the competition.
Always committed to furthering my education, Sean is continuing his studies with an MSc in Information Design and Strategy at Northwestern University where he is writing his thesis on experience design and design thinking.