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Simplicity is the Ultimate Sophistication


Unlike consulting firms or marketing agencies, we don’t use trendy buzzwords, complex models, or one-size-fits-all approaches when dealing with our clients. We utilize a collaborative and visual approach to help our clients create and retain customers by identifying what their customers value and experience.

We believe that well done is always better than well said. Our practical experience in working in a variety of product and service related industries, combined with our professional business and design expertise, enables us to execute meaningful transformations that improve our clients’ organizations.

The Team


Sean Shepherd

CEO

Sean is a certified service designer and experience designer that specializes in helping organizations turn transactions into relationships, referrals, and retained customers.

He is a a Certified Usability Expert (CUA), Information Architect (IA), and Customer Experience Professional (CCXP), who uses design thinking, service design, and customer experience design methods to help his clients design and implement consistently exceptional experiences – based on profound customer understanding, effective visual design, and key interactions – to make the difference between a loyal, repeat customer, and one who gives up and moves on to the competition.
Sean's skill set includes service design, customer experience design, user experience design, data visualization, visual design, interaction design, strategic planning, communications design, and wayfinding systems design.

Always committed to furthering my education, Sean is continuing his studies with an MSc in Information Design and Strategy at Northwestern University where he is writing his thesis on experience design and design thinking.

Member Associations

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Create Memorable Experiences For Your Customers

Get in touch today to discuss how Customer Experience Design can dramatically improve your bottom-line.

Contact Us